Last Updated: June 8, 2026

At Bites of India, accessible from https://www.bitesofindiarestaurant.uk/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Bites of India and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@bitesofindia.uk or call us at 02380 201913.

1. General Information & Data Controller

This Privacy Policy applies to personal data collected by Bites of India ("we", "us", "our"), located at 42 Shirley High Street, Southampton, SO15 3NF. We act as the Data Controller under the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you make reservations, order food, contact us, or sign up for newsletters. This information may include:

• Identity Data: First name, last name, and title.
• Contact Data: Email address, physical address, billing address, and telephone numbers.
• Order & Transaction Data: Details about payments to and from you, and other details of products and services you have purchased from us (including orders processed through our direct ordering link managed by Otter, or third parties like Uber Eats, Deliveroo, and Just Eat).
• Reservation Data: Date and time of reservation, number of guests, and special requirements (including bookings processed via The Fork or First Table).
• Technical & Usage Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

• Performance of a Contract: Processing and delivering your online food orders, or registering and managing table bookings.
• Legitimate Interests: To improve our services, manage customer relations, conduct analytics, and protect our business and website from fraud or technical issues.
• Consent: Where you have explicitly opted-in to receive promotional marketing emails or communications from us. You can withdraw your consent at any time.
• Compliance with Legal Obligations: Where we need to comply with financial, safety, or legal standards.

4. Sharing of Your Personal Data

We do not sell, rent, or trade your personal data to third parties. However, we may share your personal data with, or collect your data from, trusted third-party service providers to help us run our website and business.

Service Providers & Partner Integration: We might change service providers for table bookings, POS (Point of Sale) systems, or online ordering. We currently use partners including TryOtter, EposNow, First Table, and The Fork. These third-party platforms might also collect data including your name, address, booking/order times, food allergens, telephone calls, emails, contacts, food preferences, tables, number of people in your party, or any other details. We receive and process this data through these providers when you order, book, or interact with them.

Other service providers we work with include:

• Delivery Partners: Uber Eats, Deliveroo, and Just Eat to fulfill delivery orders made via their platforms.
• IT & System Admins: Hosting providers and analytics services (e.g. Google Analytics) to keep our website secure and operational.
• Professional Advisers & Regulators: Accountants, legal counsel, or law enforcement bodies when legally required.

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

5. GDPR & UK Data Protection Rights

Under the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, you have specific rights regarding your personal information:

• The Right to Access: You have the right to request copies of your personal data held by us.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (The "Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you wish to exercise any of these rights, please contact us at our email: info@bitesofindia.uk.

6. Security of Your Data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, transaction data is kept for up to 6 years in accordance with UK tax laws.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• By email: info@bitesofindia.uk
• By visiting this address: 42 Shirley High Street, Southampton, SO15 3NF
• By phone: 02380 201913